VISIT OUR FACTORY IN CHINA
Building 15-1,TaiShan Road #951, Xincheng Subdistrict, Tongguan District, TongLing, Anhui, China
FREQUENTLY ASKED QUESTIONS
- Yes, we strive to ensure the product you receive matches the images shown on our website. However, please note that slight variations may occur due to factors like lighting, monitor settings, or product upgrades. Our goal is to provide an accurate visual representation of every product, and we take full responsibility for any major discrepancies. Your satisfaction is our priority! 😊
- Standard Shipping：15-20 business days for most countries/regions (e.g., US, UK, Canada).
- Express Shipping：7-12 business days (available for urgent orders, with additional fees).
- Holiday Peak Period：During Halloween (Sept-Nov) and Christmas (Oct-Dec), shipping may take 1-2 extra days due to high demand. We recommend ordering 3-4 weeks in advance to ensure timely delivery.
Once your order is shipped, you will receive an email with a tracking number and a link to the courier’s website (e.g., DHL, FedEx, or local postal services). You can also track your order by logging into your account on our website and navigating to "Order History."
Outdoor Compatibility：Most of our inflatable decorations (e.g., Christmas trees, Halloween ghosts) are designed for outdoor use, featuring waterproof materials (nylon) and reinforced stitching.
Weather Resistance：They can withstand light rain and wind (up to 15 mph). However, we recommend storing them indoors during heavy storms or extreme weather to prolong lifespan.
Voltage Compatibility：All inflatable decorations include a universal power adapter (100-240V) suitable for global use.
Plug Types：We provide plug adapters based on your shipping destination (e.g., US Type A/B, EU Type C, UK Type G). If you need a specific plug type, please note it in your order comments or contact us before purchase.
